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On Wednesday, January 21, I had ordered Expression of Love Bouquet with a hanging Keepsake Love tag with a Get Well Balloon to be delivered on the same day so I called them again to find out what happen to my flower deliver to the hospital for my partner that just had hip revision done and they told me that it could not be delivered that there was no deliver person to make that deliver. So that same customer service rep yelled at me and told me that I should have gotten the room number, I told him that your website did not ask for a room number and that my partner just got out of surgery and that it asks for the phone number, address, the name of the person receiving the flowers and the name of the hospital. The rep also said that you ordered them late. So Patrick the customer service rep called me said that he would do a up grade and I said that is fine, well what I did not know is that the flower shop that they deal with here in Portland, Or did not call me to see if I would not mind if they could substitute what I ordered for a different bouquet. So what they did is through some flowers into a red vase and delivered half full bouquet to my partner in the hospital. When he got home from the hospital and I saw the bouquet flowers that were sent I started crying because I was so shocked on how the bouquet looked, some of the pink flowers are wilting. Patrick at FTD customer service said that the flower shop said that it will fill out once the lilies bloom. The lilies are blooming but it is not making it a full bouquet. I also told Patrick that was a poor excuse from the floral shop. They wanted to come to my home that take his flower bouquet away from him to refund my money. They were not going to give me what I had ordered because the floral shop did not have what I had ordered and that they had to substitute what I ordered. I have never been treated so poorly by then. I will never go back to FTD ever again, I recommend that no one else use them either.
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